Refund policy
Returns and complaints
Checking fresh truffles upon receipt
As fresh truffles are perishable, please check your order upon receipt. Any apparent defect or quantity discrepancy must be reported to us immediately, at the latest within 24 hours after receipt. Please indicate your order number and attach, if possible, photos of the product and its packaging.
Defects which could not be detected during the inspection upon receipt must be reported to us immediately after their discovery.
Natural features
Truffles are natural products: their shape, color and size may vary. Irregularities, small cracks, cavities or breaks do not, in themselves, constitute a defect when they are compatible with the category and description of the product ordered and do not alter its food safety or its culinary use.
Natural variations in color, including darker or reddish areas, may also be present. They do not, in themselves, constitute a defect when they are compatible with the species and category announced and do not affect the safety or quality of the product.
These details do not cover spoiled products or products unfit for consumption, nor non-compliance with the quality, species or weight announced.
Returns of fresh truffles
Due to their perishable nature, we do not accept returns or exchanges of fresh truffles for a simple change of mind. This provision does not limit claims for defect or non-conformity as described above.
Contact us before any return. If a return is necessary to investigate your complaint, we will provide you with appropriate instructions. We can also process a complaint without return when this is not necessary.
Claims processing
We examine each complaint to determine the appropriate solution, including a replacement or refund, without prejudice to any rights applicable in the event of a defect.
If a defect falling under our responsibility is confirmed, we will cover the previously agreed return costs.
The 24-hour deadline only concerns apparent defects and differences in the quantity of fresh truffles. It does not apply to other products in the store.
Contact
Swiss Truffle Dealers — Xavier Robert
Email: swisstruffledealers@gmail.com
Telephone: +41 79 250 97 10