Shipping policy

Preparation and shipping

Products available in stock are shipped within 48 hours after order confirmation, excluding weekends and public holidays. This period corresponds to the preparation time before delivery to the carrier.

If an ordered product is exceptionally unavailable, we will contact you quickly to offer you a new deadline or a refund for the product concerned.

Delivery of fresh truffles

Our fresh truffles are shipped by Swiss-Express “Lune”, without signature. This service provides delivery the next business day after shipment, before 9 a.m., including Saturdays.

Reception and storage

Make arrangements to collect your package as soon as it is delivered. As a precaution, check your parcel box the expected morning, even if no one has rung: it may happen that the parcel is left there without you being notified.

Upon receipt, open the package, check the products and immediately place the fresh truffles in the refrigerator. Do not leave the package in the parcel box or at room temperature.

Delivery delay or incident

If your package has not arrived at the expected time, contact us promptly with your order number. We will take the necessary steps with La Poste.

Subject to mandatory legal provisions, Swiss Truffle Dealers is not responsible for delays exclusively attributable to the carrier or their consequences, when the products have been delivered to the carrier within the announced deadlines, with suitable packaging and shipping method.

This provision does not cover defects that existed before shipment or breaches attributable to Swiss Truffle Dealers.

If you notice a problem upon receipt, keep the packaging and consult our refund policy for complaint procedures.

Contact

Swiss Truffle Dealers — Xavier Robert
swisstruffledealers@gmail.com
+41 79 250 97 10